FAQ - Products, Order, Shipping Etc.

Q: How do I track my order?

A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

Q: What shipping options do you have?

A: For USA domestic orders we offer FedEx and USPS shipping.

Q: Do you ship internationally?

A: Yes, we offer worldwide shipping. No matter where you are, we ensure your order reaches you promptly and safely.

Q: Can I pre-order items?

A: Yes, we provide pre-order facilities for select products. You can place a pre-order and secure your favorite items in advance.

Q: Do you offer installment facilities?

A: Yes, installment facilities are available for eligible customers. For more details, please contact our support team.

Q: What payment methods do you accept?

A: We accept a variety of payment methods for your convenience, including:

    • Bank payments to Bank Asia and Dutch Bangla Bank

    • Mobile banking options: Bkash, Rocket, and Nagad

    • Other secure online payment options via SSL Commerz

Q: Where are you located?

A: Head Office: Mohanagar Project, Hatirjheel, West Rampura, Dhaka-1219, Bangladesh.

    • Showroom Locations:
        • Kolkata: Ballygunj AC New Market

        • Dhaka:
            • Rapa Plaza (Dhanmondi)

            • Mirpur Shopping Center

            • Bashundhara City Shopping Complex

Q: Do you have other brands?


A: Yes, we are proud to introduce our other brands:

    • Rong Polli Mart

    • Makeup Story

    • Goynalap

    • Teleshop24.net

    • SilvermarkBD

Q: How can I contact you?


A: You can reach us via:

    • Email: rongpolli@gmail.com

    • Phone: 01305-272494